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At CapNSacWholesaler.com we take our business and customers very seriously. We will do our best to process your order in a timely and efficient manner. We work diligently to provide you with prompt order information. Due to the fact that we use outside shipping companies, (UPS & FED EX) we cannot be fully responsible for shipping delays once the product has left our care. We will do our best to make you, the customer, pleased with your experience. If you receive your product in a damaged condition, contact us immediately. We will do our best to replace the item and expedite processing and shipping of the replacement item so that you are satisfied with your purchase from our company.

We reserve the right to refuse service to any person, company, agency, or organization at any time, for any reason whatsoever.  Price and availability are subject to change without notice. However, we do our best to provide our customers with up to date product information.

Shipping Information

  • Order Processing and Shipping time begins after the order verification process has been completed.
  • If you refuse shipment, we will issue a credit for the product minus our shipping costs on receipt of the refused products at CapNSacWholesaler.com. A minimum twenty-five percent (25%) restocking fee may be charged.
  • All orders shipping to Hawaii or Alaska are shipped UPS Air in less other arrangements have been made.
  • All orders placed will be shipped under "FOB origin" shipping term which indicates the buyer pays shipping cost, and takes responsibility for the goods when the goods leave our premises unless otherwise stated on the invoice.

Delivery Time and Tracking Information

  • If you selected UPS Ground Shipping, after your order is processed (usually 1 to 2 days) your shipping time will be 1 to 3 business days, depending on where you live. 
  • If you pay by check, your order will not be shipped until the check has cleared, usually 10 business days.
  • Money Orders are treated as cash and are processed without delay.
  • CapNSacWholesaler.com cannot guarantee shipping times and dates. We use third-party carriers (UPS/FED EX) to ship our products. Therefore, once an order is processed and a parcel has left our care, we have no control over its delivery. However, we insure every package that we send out.
  • If you have a time-based shipping need, you must call and request this in advance. CapNSacWholesaler.com will then issue you a confirmation number and we will do our best to meet your time-line.
  • All UPS shipments will receive a live tracking number.

Calculating Shipping Costs

  • Your shipping cost depends upon the options you choose.
  • Please also note that the shipping rates for many items we sell are weight and dimension-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Backorder Policy

  • Your order will be processed and shipped minus any back orders. If we are temporarily out of stock on items you ordered, we will ship it as soon as we receive it.  You will be contacted in this case.
  • All backorder items will be shipped using ground service unless other arrangements are made.

Order Verification

  • Any mistakes in the information your have supplied to us may result in significant delays.
  • Processing of an order will take between 24 and 48 hours during regular business days, 9:00 AM to 6:00 PM Mountain Standard Time, Monday through Friday. Shipping time is calculated after order processing and verification is complete.
  • Delays or cancellation of orders may be the result of the following:
    • Payment by check. Your order will not be shipped until the check has cleared (usually 10 business days.)
    • Declined or rejected credit card due to failed address verification
    • Declined or rejected credit card due to insufficient funds.

      Order verification protects our CUSTOMERS from FRAUD. So, please be patient.

Return Policy

  • Please take a moment to examine your package and make sure you have ordered and received exactly what you wanted.
  • Contact us immediately if you have any concerns so we can issue you an Return Merchandise Authorization (RMA).
  • All returns MUST be accompanied by an RMA number or they will be refused.
  • All returned merchandise must be UNUSED, in NEW condition and in it's original packaging.
  • Incomplete returns will be subject to additional return charges
  • Returns will not be accepted after 20 days.
  • The approved RMA number must be clearly shown on the shipping label
  • If there is no RMA number on the box, it will be either returned to you or discard, because our receiving department would assume that it is an unauthorized return.
  • Special orders or custom-made items are not returnable.
  • Refurbish items are not returnable..
  • Shipping charges are not refundable.
  • Returned merchandise will be charged a 15% restocking fee.
  • Customer assumes responsibility for any shipping charges on returns.

How to get a RMA number for return/repair/service

  • Please email our Sales Dept at sales@capnsacwholesaler.com with your request for an RMA.
  • If approved, a RMA number will be issued within 1-3 business day
  • If your return request meets the criteria of our return policy, we will email you a Return Authorization (RMA) Number.
  • Write your RMA number in large lettering next to your return address on the box, this will help speed the process.
  • All RMA numbers issued are good for fifteen (15) days from the date of issue.
  • Prepaid shipping is required for all returning products.
  • The approved RMA number must be clearly shown on the shipping label
  • If there is no RMA number on the box, it will be either returned to you or discard, because our receiving department would assume that it is an unauthorized return.
  • We recommend that you ship by UPS, Fed Ex, or USPS with a return receipt. That way, if we do not receive your package, you can have it traced.

Refunds on Returns

  • After receiving your authorized return, we will inspect the items to make sure they meet the conditions of our return policy.
  • If the items do not meet those conditions, they will be returned to you at your expense.
  • If the conditions are met, we will refund you the appropriate amount by the same method you used to pay for your order.
  • Please allow a week for the refund to appear on your credit card.
  • We will not refund you for items damaged in shipping due to your incorrect packaging.

Shipment Discrepancies:

Discrepancies such as missing item, errors in quantity, and incorrect item shipped must be reported within 7 days of the receipt of shipment to the Sales Dept at this email address sales@CapNSacWholesaler.com. Please indicate your order number, provide a summary of the issue(s), and quantities of discrepancies.

For items damage during shipping: If a box looks damaged upon receipt, let the driver know about the situation immediately and contact the Sales Dept at this email address sales@CapNSacWholesaler.com for further instruction. For insurance claims purposes, please do not discard any damaged boxes during the claims process; the carrier may request this for further investigation.

For domestic U.S. customers that have missing, incorrect, damaged, and/or defective items:
It is the customer's responsibility to notify CapNSacWholesaler.com immediately after receiving any discrepancies with the order. If applicable, customers will need to supply evidence to us of the discrepancy. CapNSacWholesaler.com will cover standard/ground shipping charges both ways for item(s) with discrepancies issues within 7 days from the date customer receives the order. Any discrepancies discovered within 8-30 days from the date received, the customer will be responsible for covering charges sending the item(s) to us for exchange/repair and we will cover standard/ground shipping charges for the exchange/repair item(s) to be sent back to the customer. Any discrepancies discovered after 30 days from date customer receives their order, customer will be responsible for shipping charges both ways.

For dealers: Please note that CapNSacWholesaler.com will only be responsible for discrepancies deriving from the initial shipment. It is the dealer's responsibility to perform an inspection on the accuracy of the items upon receiving.CapNSacWholesaler.com  will not be responsible for covering charges or replacing items resulting from missing, incorrect, and/or damaged if the items were shipped by the dealer to its customers.

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